Customer care
Returns
Hair is a personal purchase, so our returns policy is simple and clear.
Unopened bundles
Bundles that are unopened, unworn and in their original packaging may be returned within fourteen days of delivery.
For hygiene reasons, hair that has been opened, worn, washed, cut or coloured cannot be returned.
If something is not right
Write to hello@kome.com.au within two days of delivery with your order number and photographs in natural light, and we will make it right.
How to start a return
Contact us at hello@kome.com.au before sending anything back, and we will guide you through the next steps.